ACC 17

CC17 was held in Sydney, Australia, on Thursday 21 Sptember 2017.

To view the presentations from CC17, click on the presentation's title below.

Presentation	Speaker	Position	Company
Using Big Data and Analytics in the Claims Process	Paul Crowe	Chief Executive Officer	Symbility Intersect
The Challenge of Delivering Outstanding Claims Service in a Digital Age	Hilary Bates	Chief Claims Officer, General Insurance ANZ	Zurich
Re-imagining Claims – Cognitive and Artificial Intelligence	Dr Tristan Masters & Jane Dorter	Director & Director	KPMG
Why are Claims Disputes Increasing and Taking Longer to Resolve?	John Price	Lead Ombudsman – General Insurance	FOS
How Social Media is Changing Claims Handling	John Deane	Operations Manager	Gallagher Bassett
Emerging Technology Trends in Claims – including Satellite Imagery and Algorithms in Disaster Claims	Nick Teulon	Emerging Technology Analyst	FilteredHQ
Techniques for Dealing with Difficult Claimants	Dr Grant Lester	Consultant Forensic Psychiatrist	Victorian Institute of Forensic Mental Health
Techniques for Dealing with Difficult Claimants – Handout	Dr Grant Lester	Consultant Forensic Psychiatrist	Victorian Institute of Forensic Mental Health